Resetting the user password
This action is performed by a user authorized to manage user accounts. To know more about granting this permission, contact the E-Banking Merchant Support Service.
Password reset is often performed upon request and/or in case another user is blocked.
To modify their password, the user must go to their account via the Merchant Back Office and select their Name > Change password. It is not necessary to reset the password.
In order to reset the password (in case it was forgotten, for example), the user must click on the Forgotten password or locked account link provided on the login page in the Merchant Back Office. The detailed process is described in the FAQ.
- Search for a merchant user. See: Search for a user).
- Select the user and right-click to display the context menu.
- Click Reset password.
The confirmation request page appears.
- Click Yes to confirm.
An e-mail containing new connection identifiers is immediately transmitted to the user. The company security code will be requested upon the first connection.
To facilitate the transmission of the security code from the company to the user, the following message is displayed:
The password of the user xxxxxxx has been successfully reset. If necessary, provide them with the security code of your company: xxxxx.
- Copy the security code to the clipboard
Copy the security code of the company to the clipboard by clicking this button.
Send it to the user by e-mail or another method.
- Resend the code by SMS to the user xxxxxx
You can enter the user’s cell phone number by clicking this button if you did not do it when creating the user account.
You can add the user’s phone number in the input field and send them the company security code for free via SMS.
It is recommended to save the phone number.
For security reasons, after 3 wrong entries of the company security code, the user access is locked. Any new entry attempts will be refused and the user must contact commercant.cnm@labanquepostale.fr technical assistance.
- Copy the security code to the clipboard