I forgot my password

1. Via the login screen of your mobile application, click Forgotten password?.
2. Enter your login and the e-mail address associated with your account.

   You will receive an e-mail with your login and a temporary password.

3. In the mobile application, enter your login and the temporary password provided in the e-mail you received. A window will open.
4. Enter your security code.

   This information is available in the registration form of the merchant shop. This code is different from your password.

   Instead of the security code, you can request a temporary code to be sent to your phone (if it is associated with your account).

5. Click Submit.
6. Set a New password.
   It must respect the specified security rules and must be known only to you.
    As part of its counseling services, La Banque Postale informs you of good practices in terms of creating and managing your Scellius Merchant Back Office password. Hence, we recommend that you view the latest version of the document “Recommendations for multi-factor authentication and passwords” available on the ANSSI website: Best practices - Agence nationale de la sécurité des systèmes d'information (ssi.gouv.fr).

After validation, the connection to the payment order management page of your shop(s) will be established.

You will receive a confirmation e-mail that your password has been changed.