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Functional guides

Receiving an e-mail in the event of a malfunction

If the gateway detects a malfunction when receiving the payment form, an e-mail will be sent and an error message will be displayed.

In test mode:

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In production mode:

The message indicates to the buyer that a technical problem has occurred.

In both cases, a warning e-mail is sent.

By default, the warning message is sent to the administrator’s e-mail address configured in the merchant’s shop (Settings menu > Shop > Configuration, E-mail manager field of the Merchant Back Office).

For reasons specific to each merchant, it may happen that the technical expert (or integrator) is not the recipient of this e-mail, nor does he/she have access to this menu to be able to modify the administrator’s e-mail address. In this case, the solution consists in setting up a new address to be notified in the event of a malfunction.

Configure another e-mail address.

To do so:
  1. Sign in to your Merchant Back Office:

    https://scelliuspaiement.labanquepostale.fr/vads-merchant/

  2. Open the Settings > Notification rules menu.
  3. Select Advanced notification.
  4. Select the type of E-mail sent to the merchant notification.
  5. Click Next.
  6. Select the trigger event for Invalid payment form.
  7. In the General settings, fill in the fields:
    • Rule reference
    • E-mail address to notify
  8. Click Create.

A description of the error codes with their possible causes is available on our website:

https://scelliuspaiement.labanquepostale.fr/doc/fr-FR/error-code/error-00.html

You can also create a personalized notification rule to receive this e-mail at another address.

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