By e-mail
The validation procedure takes three steps:
Step 1: Receive the direct debit file by e-mail.
When creating a SEPA contract, you must provide one or more e-mail addresses to receive your direct debit files.
The e-mail used for receiving the direct debit files may be different from the store administrator’s e-mail.
In the event of a change (addition, deletion, modification, etc.) to your e-mail address, contact the E-Banking Merchant Support Service.
The SEPA direct debit file is sent:
- Automatically;
By default, the payment gateway automatically sends the SEPA file to the address(es) provided when the SEPA contract was created.
- Manually via the Merchant Back Office.
You can request that the SEPA file be sent to the address(es) provided when the SEPA contract was created:
- From the Merchant Back Office, display the Management > Transactions > Captures tab.
- In the search box, select a Capture date interval if you wish.
You can delete all the dates to eliminate the filter and view all your captures.
- Click Search.
The result appears.
- Right-click your capture and click Resend SEPA file by e-mail.
Step 2: Download the direct debit file
If you have not received the e-mail, check that it is not in your spam folder.
- Download the attachment corresponding to the SEPA file in the received e-mail.
- Enter your security code in the pop-up window that appears.
This security code is mandatory for authorizing the download.
The security code appears on the registration and order forms (document sent to the shop administrator by your sales contact). It is the same for all users within your company and has been chosen by your company administrator.
If you cannot find the security code, contact the E-Banking Merchant Support Service
- Save the file at the end of the download.
Step 3: Validate the direct debit file
Once the file has been saved, proceed to validation according to your bank’s procedure.